Frequently Asked Questions

Booking a tour is simple! Browse our available tours, select your preferred date and time, enter your details, and complete the payment. You'll receive an instant confirmation email with all the tour details.

Yes, you can modify your booking up to 24 hours before the tour start time. Log into your account, go to "My Bookings," select the tour you want to modify, and follow the prompts. Some modifications may incur additional fees.

Yes! We offer discounts for groups of 6 or more people. The discount varies by tour type and group size. Contact our support team at support@toursion.com for a custom group quote.

If your preferred date is unavailable, you can join the waitlist or check nearby dates. Some tours offer additional availability upon request. Contact the tour operator directly through our platform for special arrangements.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely through our encrypted payment system.

Absolutely! We use industry-standard SSL encryption and comply with PCI DSS standards. Your payment information is never stored on our servers and is processed through trusted payment partners.

Refunds are processed according to our cancellation policy. Free cancellation is available up to 24-72 hours before the tour (depending on tour type). Refunds are typically processed within 5-7 business days to your original payment method.

While our standard cancellation policy applies, we understand that emergencies happen. Contact our support team immediately with documentation (like a doctor's note), and we'll review your case for a possible exception.

Our cancellation policy varies by tour type:
Standard Tours: Free cancellation up to 24 hours before
Premium Tours: Free cancellation up to 48 hours before
Private Tours: Free cancellation up to 72 hours before
Within the cancellation window, a 50% fee applies.

To cancel your booking, log into your account, go to "My Bookings," select the tour you want to cancel, and click "Cancel Booking." Follow the prompts to confirm cancellation. You'll receive a confirmation email with refund details.

If a tour operator cancels, you'll receive a full refund immediately. We'll also help you find alternative tours or dates if you'd like to rebook. In some cases, operators may offer additional compensation for the inconvenience.

Each tour page includes a "What to Bring" section. Generally, we recommend comfortable walking shoes, weather-appropriate clothing, water bottle, sunscreen, and any personal medications. Specific tours may have additional requirements listed in the tour details.

Many tours are family-friendly! Check the tour description for age recommendations and requirements. Some tours offer child discounts, and private tours can often be customized for families with children.

Tours typically operate in light weather conditions. If severe weather makes the tour unsafe, operators may cancel or reschedule. You'll be notified immediately and offered a full refund or alternative date. Indoor tours usually operate regardless of weather.

After your tour, you'll receive an email with a link to leave a review. You can also log into your account, go to "My Trips," and click "Write Review" next to completed tours. Your feedback helps other travelers and supports our operators!

Start by visiting our "Become an Operator" page and completing the application form. You'll need to provide information about your tours, experience, certifications, and insurance. Our team typically reviews applications within 3-5 business days.

Requirements include: valid tour guide certifications, liability insurance, at least 1 year of experience, excellent reviews from previous clients, and fluency in the tour language. Additional requirements may apply based on location and tour type.

There's no upfront fee to join. We operate on a commission basis - we take a percentage of each successful booking. This means we only make money when you make money, ensuring our interests are aligned.

The standard approval process takes 3-5 business days. This includes application review, background checks, and verification of credentials. We may contact you for additional information during this process.

Once approved, you'll access the operator dashboard where you can create detailed tour listings. Include descriptions, photos, pricing, schedules, and availability. Our team reviews all listings before they go live to ensure quality and accuracy.

Yes! You have full control over your pricing and availability. We provide recommendations based on market data, but you set your own rates. You can also create custom pricing for groups, seasons, or special events.

You can set minimum booking notice periods in your dashboard. For tours that allow last-minute bookings, you'll receive instant notifications via email and SMS. You can accept or decline these bookings based on your availability.

If you need to cancel, do so as early as possible through your dashboard. You'll need to provide a reason and may be subject to penalties for late cancellations. We'll help affected customers rebook or provide refunds.

Payments are processed within 48 hours after tour completion. You can choose to receive payments via direct deposit or PayPal. We provide detailed earnings reports in your operator dashboard.

Our commission varies by tour type and price point:
Standard Tours: 15% commission
Premium Tours: 12% commission
Private Tours: 10% commission
Volume discounts are available for high-performing operators.

No hidden fees! You only pay the commission on successful bookings. We cover payment processing fees, marketing costs, and platform maintenance. There are no monthly fees or listing charges.

Refunds are handled according to our platform policies. We mediate disputes between operators and customers to ensure fair outcomes. Our support team is available to help resolve any issues that may arise.

We maintain high quality standards including: minimum 4.5-star rating, 95%+ on-time performance, responsive communication (within 24 hours), and adherence to safety protocols. Regular performance reviews ensure quality is maintained.

Customers rate tours after completion across multiple criteria: guide knowledge, communication, value, and overall experience. Ratings are publicly displayed and affect your search ranking and commission rates.

We provide comprehensive marketing support including: featured placements, social media promotion, email marketing to targeted customers, SEO optimization, and analytics dashboards to track performance.