Pol铆tica de Privacidad
脷ltima actualizaci贸n: 2 de noviembre de 2024
En Toursion, nos comprometemos a proteger su privacidad y garantizar la seguridad de su informaci贸n personal. Esta Pol铆tica de Privacidad explica c贸mo recopilamos, usamos y protegemos sus datos cuando utiliza nuestra plataforma.
1. Informaci贸n que Recopilamos
Recopilamos varios tipos de informaci贸n para proporcionar y mejorar nuestros servicios:
1.1. Informaci贸n Personal
- Name and Contact Details: Full name, email address, phone number
- Account Information: Username, password, profile information
- Payment Information: Billing address, payment method details
- Government ID: For verification purposes (with consent)
1.2. Informaci贸n Relacionada con Viajes
- Booking Details: Tour preferences, dates, special requirements
- Travel History: Past bookings, reviews, and feedback
- Preferences: Language, currency, notification settings
1.3. Informaci贸n T茅cnica
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, click patterns
- Location Data: Approximate location for local recommendations
1.4. Informaci贸n de Comunicaci贸n
- Messages: Communications with tour operators and support
- Support Requests: Customer service inquiries and responses
- Feedback: Reviews, ratings, and survey responses
2. C贸mo Usamos su Informaci贸n
Usamos su informaci贸n para fines comerciales leg铆timos como se describe a continuaci贸n:
2.1. Provisi贸n del Servicio
- Process bookings and payments
- Communicate with tour operators
- Provide customer support
- Send booking confirmations and updates
2.2. Personalizaci贸n
- Recommend relevant tours based on preferences
- Personalize your user experience
- Display content in your preferred language
- Show local tours and experiences
2.3. Seguridad y Protecci贸n
- Verify user identities
- Prevent fraud and unauthorized activities
- Ensure platform security
- Comply with legal requirements
2.4. Marketing y Comunicaciones
We only send marketing communications with your consent. You can unsubscribe at any time.
- Newsletters and promotional offers
- Platform updates and new features
- Surveys and feedback requests
- Re-engagement campaigns
2.5. An谩lisis y Mejora
- Analyze usage patterns to improve services
- Conduct research and development
- Optimize platform performance
- Test new features and functionality
5. Medidas de Seguridad de Datos
Implementamos medidas de seguridad robustas para proteger su informaci贸n:
5.1. Seguridad T茅cnica
- Encryption: SSL/TLS encryption for data transmission
- Data Encryption: Sensitive data encrypted at rest
- Access Controls: Role-based access to user data
- Firewalls: Network security and intrusion detection
5.2. Seguridad Operativa
- Regular Audits: Security assessments and penetration testing
- Employee Training: Security awareness and best practices
- Incident Response: Procedures for security incidents
- Vendor Management: Security requirements for third-party providers
5.3. Seguridad de Pagos
Payment information is processed through PCI-compliant payment processors. We do not store credit card details on our servers.
6. Sus Derechos y Elecciones
Usted tiene varios derechos con respecto a su informaci贸n personal:
6.1. Derechos de Acceso
- Request a copy of your personal data
- Know what information we collect and why
- Understand how we use and share your data
6.2. Derechos de Correcci贸n
- Update inaccurate personal information
- Correct incomplete data
- Add missing information
6.3. Derechos de Eliminaci贸n
- Request deletion of your personal data
- Delete your account and associated data
- Remove content you've posted
6.4. Derechos de Portabilidad
- Request your data in a structured format
- Transfer data to other services
- Download your information
6.5. Derechos de Control
Your Controls: Manage privacy settings, control marketing preferences, adjust notification settings, and manage cookie preferences in your account settings.
7. Transferencias Internacionales de Datos
Su informaci贸n puede ser transferida y procesada en pa铆ses fuera del suyo:
7.1. Mecanismos de Transferencia de Datos
- Adequacy Decisions: Countries with EU-adequate data protection
- Standard Contractual Clauses: Legal agreements for data transfers
- Binding Corporate Rules: Internal data protection policies
7.2. Operaciones Internacionales
Our services are hosted on AWS servers in multiple regions. We ensure appropriate safeguards are in place for all international data transfers.
7.3. Protecci贸n de Datos Transfronteriza
We implement appropriate technical and organizational measures to ensure your data receives the same level of protection regardless of where it's processed.
8. Privacidad de los Ni帽os
Nuestros servicios no est谩n destinados a ni帽os menores de 18 a帽os:
8.1. Restricciones de Edad
- Users must be 18+ to create an account
- Minors may use services with parental supervision
- We do not knowingly collect information from children
8.2. Controles Parentales
Parents can:
- Monitor their child's account activity
- Request deletion of their child's information
- Control privacy settings for minor accounts
8.3. Contenido Educativo
Some tours may be educational and suitable for minors. We ensure appropriate safeguards are in place for such content.
9. Retenci贸n de Datos
Retenemos su informaci贸n solo el tiempo que sea necesario:
9.1. Per铆odos de Retenci贸n
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | While account is active | Service provision |
| Booking Records | 7 years | Legal compliance |
| Financial Records | 7 years | Tax and legal requirements |
| Communication Logs | 2 years | Customer support |
| Analytics Data | 26 months | Service improvement |
9.2. Proceso de Eliminaci贸n
When data is no longer needed, we securely delete it using industry-standard methods. Some data may be retained in anonymized form for analytics purposes.
10. Actualizaciones de la Pol铆tica
Podemos actualizar esta Pol铆tica de Privacidad peri贸dicamente:
10.1. Proceso de Actualizaci贸n
- Review policy annually or as needed
- Update for legal or regulatory changes
- Revise for new services or features
- Clarify based on user feedback
10.2. Notificaci贸n
Significant changes will be communicated via email, platform notifications, or prominent website notices. Minor updates may be made without direct notification.
10.3. Fecha de Vigencia
Updated policies take effect immediately upon posting. Your continued use of our services constitutes acceptance of the revised policy.
11. Informaci贸n de Contacto
Si tiene preguntas sobre esta Pol铆tica de Privacidad o sus derechos de datos, por favor cont谩ctenos:
11.1. Oficial de Protecci贸n de Datos
- Email: privacy@toursion.com
- Phone: +1 (555) 123-4567 ext. 500
11.2. Consultas Generales
- Email: support@toursion.com
- Address: 123 Travel Street, San Francisco, CA 94102
- Website: www.toursion.com/contact
11.3. Autoridades Reguladoras
If you believe we have violated your privacy rights, you may contact your local data protection authority or:
- FTC (US): www.ftc.gov
- ICO (UK): www.ico.org.uk
- EDPB (EU): edpb.europa.eu